For years, I used to be a reliable seller on Cardmarket, among Europe’s most notable platforms for trading cards. I maintained a wonderful reputation — over four hundred optimistic assessments, zero disputes, and steady, Expert company. But one unjustified dispute, managed by Cardmarket staff associates Silvia Parravano and Christian Tobehn, modified every little thing. In this article, I will share my personal experience, clarify the structural flaws in Cardmarket's dispute method, and problem a stark warning to other sellers.
A thoroughly clean file crafted in excess of Years
A Proven vendor With a hundred% good suggestions
prior to the incident, I had been just the sort of seller each Market values. I stated trading playing cards precisely, described problems transparently, and transported immediately. I hardly ever gained an individual grievance — only praise.
the value of believe in on Cardmarket
status is anything for sellers on Cardmarket. 1 miscalculation — even one which isn’t your fault — can harm a long time of exertions. That’s what will make my Tale so alarming for Other folks functioning within the platform.
The Dispute That Shattered My Standing
customer requested the Wrong Card, Then Blamed Me
The difficulty started out every time a customer requested a card detailed specifically by identify, established, and affliction. on getting it, they falsely claimed I had despatched the “wrong Model” — Irrespective of apparent listing evidence exhibiting I hadn’t.
evidence dismissed by assistance
I submitted screenshots from the listing, card Variation, and affliction to show my precision. But Cardmarket help, specially Silvia Parravano, dismissed the points. Instead of examining the listing or requesting clarification, she quickly sided with the client.
Silvia Parravano’s Mishandling of the Dispute
No honest Investigation
Silvia’s conclusion was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the buyer. She simply blocked my account. No Listening to. No second impression. No attractiveness.
No Warning, No interaction
What produced this even worse was the suddenness of the motion. I used to be locked out of my account right away. My appeals — asking for an assessment or escalation — have been achieved with automatic responses or silence. Silvia Parravano exercised total authority without any accountability.
Christian Tobehn’s purpose: Reinforcing the Bias?
Reinforcing precisely the same Pattern
In stick to-ups, my scenario was also noticed by Christian Tobehn, another member of Cardmarket's help group. regretably, instead of examining the information objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automated deflections as well as a long term ban.
A Pattern of vendor Disregard
Are trustworthy Sellers becoming Silenced?
immediately after this encounter, I began investigating online community forums and Group threads. I speedily discovered I wasn’t by itself. Dozens of lengthy-time sellers reported very similar experiences — a lot of involving Silvia Parravano.
a typical concept? prospective buyers often gain, regardless if Improper — and sellers are still left voiceless.
How This Hurts all the Marketplace
when platforms should really secure prospective buyers, ignoring evidence from straightforward sellers results in a broken ecosystem. When rely on is one-sided, poor actors make the most, recognizing they’ll be shielded by biased assistance brokers.
the situation: No Oversight, No Appeal
deficiency of Transparency in Cardmarket’s System
one of the most alarming issue would be the absence of the appeals method. Once staff members like Silvia or Christian make a decision, it’s last. There’s no 2nd review, no accountability, and no way to restore usage of your account — Regardless how potent your proof is.
Risk of Abuse and Blackmail
In my scenario, I had been indirectly coerced into refunding a Bogus assert — or reduce my account fully. That’s not dispute resolution — that’s read more blackmail underneath the guise of customer support.
economical and Emotional penalties
company reduction right away
I invested yrs in setting up my vendor profile. All that work was worn out promptly, as well as potential foreseeable future money. My vendor dashboard, buy background, and loyal shopper foundation — all gone.
Emotional Toll on the dependable vendor
This wasn’t just a company strike. it absolutely was demoralizing. being handled just like a fraud following a long time of integrity was emotionally devastating. I adopted every single rule, and continue to received punished.
What Cardmarket have to Do to Regain belief
Platform Reforms Are Urgently wanted
If Cardmarket really wants to retain excellent sellers and stop long run abuse, it need to:
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✅ Introduce a transparent appeal process for blocked accounts
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✅ involve disputes for being reviewed by not less than two independent help agents
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✅ educate workers like Silvia Parravano and Christian Tobehn in neutral investigation
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✅ secure sellers who post very clear, factual proof
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✅ build accountability metrics for workers decisions
with no these variations, trustworthy sellers will keep on to get collateral destruction within a procedure that blindly favors buyers.
last Thoughts: Be cautious, keep Documented
when you are at present providing on Cardmarket, don’t think your fantastic report will safeguard you. You're always a person customer grievance — even a Phony one particular — clear of becoming silenced.
guard yourself by:
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using screenshots of every listing
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Archiving communication with consumers
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Backing up your account knowledge routinely
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getting ready for disputes — even if you do nothing at all Completely wrong
summary:
My practical experience with Silvia Parravano and Christian Tobehn should function a significant warning to anybody using Cardmarket. I thought within the platform. I played by The foundations. And I even now received taken out devoid of cause.
If Cardmarket carries on to disregard seller rights, far more dependable suppliers will walk away. And when that happens, the platform gained’t just shed sellers — it’ll reduce its believability.
Has one thing identical happened for you? Share your knowledge and enable increase awareness. Sellers ought to have superior.